Delivery Information
Courier Delivery Dispatch Information
Orders placed before the cut-off time on working days (Monday to Friday) will be dispatched the same day. Orders placed after the cut-off time or on weekends will be dispatched the next working day.
Working days do not include bank holidays unless declared otherwise. When placing an order where the dispatch date falls on a bank holiday, the dispatch will be rescheduled to the next available substitute date.
Delivery Coverage
Currently, we only deliver to addresses throughout England, Scotland, Wales and Northern Ireland.
We recommend that you use a delivery address where you will usually be (i.e. your work address) during the day. If nobody is present when the delivery is attempted, you will be left a card detailing what to do to collect your parcel or rearrange delivery. The courier may reattempt delivery the next working day without you needing to rearrange, however, the parcel may also be returned to us after a certain length of time imposed by the courier if delivery or collection has not been arranged. Please refer to our terms and conditions for more details.
Free delivery as a result of minimum spend may be applied to your order (depending on whether this promotion is active at the time of purchasing), however, customers that have a delivery address with a free scheduled branch delivery day are excluded from this promotion. The full courier delivery price will apply in this instance regardless of minimum spend.
Free Salon Delivery Information
If you're a registered branch customer, you are entitled to local delivery (subject to location restrictions) with no minimum order value. Our charges for this service are as follows:
- Orders under £25 carry a £3.00 charge
- Orders over £25 are free
If you are set up for this service, you'll be able to specify the Salon Delivery option at the checkout and will then be quoted a delivery date based on when we carry out deliveries in your area (usually on a weekly basis, but locations close to our branches are served daily).
For more information, please contact your local branch.