Privacy Policy & Cookies

Introduction

This privacy policy sets out how Barkers Hairdressing Suppliers Limited ("Barkers", "we", "us", "our") collects, uses and protects any personal information that you provide when using the barkershairdressing.com website, visiting one of our stores, or otherwise interacting with us.

Barkers Hairdressing Suppliers Limited is the data controller for your personal data. Our registered office is Unit 3-4 Spar Road, Norwich, Norfolk, NR6 6BY (company registration number 1298307).

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Barkers may update this policy from time to time. We encourage you to review this page periodically. Material changes will be communicated where appropriate.

What Personal Data Do We Collect?

When you create an account, place an order, or interact with us, we may collect the following personal data:

Name, business name and professional credentials
Email address and telephone number(s)
Delivery, billing and statement addresses
Payment information (processed securely — see below)
Order history and account activity
IP address and device information when browsing our website
Communications with us (emails, phone calls, messages)

Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

Contract performance: Processing your data is necessary to fulfil your orders, manage your trade account, process payments, arrange deliveries and handle returns.
Legitimate interest: We may process data where it is in our legitimate business interest to do so, such as analysing purchasing patterns to improve our service, managing account credit and payment terms, fraud prevention and website security. We ensure these interests do not override your rights.
Consent: Where you have opted in to receive marketing communications from us. You can withdraw consent at any time.
Legal obligation: Where we are required to retain or share data to comply with tax, accounting or other legal requirements.

How Do We Use Your Data?

We use your personal data for the following purposes:

Processing and fulfilling your orders
Managing your trade account and credit terms
Processing payments and refunds
Arranging delivery of goods
Communicating with you about your orders and account
Sending marketing communications (where you have opted in)
Improving our website, products and services
Fraud prevention and security
Complying with legal and regulatory obligations

Payment Data

Card payment details are processed securely via our PCI DSS-compliant payment gateway, Cardstream. We do not store your full card number on our servers. If you choose to save a card for future purchases, a secure token is stored by the payment gateway. You can manage or remove saved cards from your account page at any time.

Who Do We Share Your Data With?

We may share your personal data with the following categories of third parties, only to the extent necessary:

Courier companies (e.g. DPD) for order delivery, including your name, address, email and/or mobile number to enable delivery notifications
Payment processors (Cardstream) for secure payment processing
Accounting software providers (Sage Intacct) for invoicing and financial record-keeping
Email service providers for transactional emails and marketing communications (where you have opted in)
Professional advisors such as accountants and legal advisors where required

We do not sell your personal data to third parties. We only share data where necessary to provide our services or comply with legal obligations.

International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO, or the transfer is to a country deemed to have adequate data protection by the UK government.

Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

Account and order data: Retained for the duration of your trade account relationship and for 6 years afterwards, as required by HMRC for tax and accounting purposes.
Marketing preferences: Retained until you unsubscribe or withdraw consent.
Website browsing data: Retained for up to 26 months (analytics) or for the duration of your browsing session (session cookies).
Payment card tokens: Retained until you remove the saved card or close your account.

Cookies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help us provide and improve our services.

Essential Cookies

These are necessary for the website to function and cannot be switched off. They include cookies for:

Keeping you logged in to your account
Remembering items in your basket
Processing payments securely
Remembering your cookie preferences

Functional Cookies

These enhance your experience by remembering your preferences, such as recently viewed products and your preferred delivery address. These are stored locally on your device.

Analytics Cookies

We use analytics tools to understand how visitors interact with our website, which helps us improve the user experience. This data is aggregated and anonymised where possible. Analytics cookies collect information such as pages visited, time spent on the site and how you arrived at our website.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Marketing Communications

If you have opted in, we may send you marketing communications about our products, services, promotions and events. All marketing emails include clear instructions to unsubscribe. You can also update your preferences from your account page or by contacting us.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data in certain circumstances (note: we may need to retain some data for legal or accounting obligations).
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Request your data in a commonly used, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at sales@barkershairdressing.com or write to us at the address above. We will respond to your request within one month.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: sales@barkershairdressing.com
Phone: 01603 400 000
Post: Barkers Hairdressing Suppliers Limited, Unit 3-4 Spar Road, Norwich, Norfolk, NR6 6BY

This policy was last updated on 10th March 2026.